Before requesting an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.
With a Doctor
For routine consultations we will endeavor to offer patients a next available appointment. For medically urgent requests, we will offer an appointment on the same day- this may be in person or by telephone as felt appropriate by the duty doctor.
With a Practice Nurse
For routine appointments we will offer an appointment within five working days.
If there is a delay in the appointment wait (when you arrive) of more than 20 minutes we will let you know.
We are happy to update you on any delay situation if you feel that you have been waiting too long.
Out of Hours Emergencies
We will do everything possible to ensure that our system for contacting the duty doctor is easy to follow, reliable and effective.
- surgeries will normally start on time
- we expect patients to be seen within twenty minutes of their appointment time, and in the event of a delay we will offer an explanation
- when a doctor is called away on an emergency we will inform the patients and give them an opportunity to book an alternative appointment, or if preferred, to be seen by another doctor.
With these rights come responsibilities and for the patients this means:
- Courtesy to the staff at all times – remember they are working according to the doctors’ practice policies
- Responding in a positive way to questions asked by the reception staff
- To attend appointments on time or give the practice adequate notice that they wish to cancel. Someone else could use your appointment
- An appointment is for one person only – where another member of the family needs to be seen or discussed, another appointment should be made
- Patients should make every effort when consulting the surgery to make best use of nursing and medical time – home visits should be medically justifiable and not requested for social convenience
- Patients are asked to give 3 working days notice for repeat prescriptions, as we need enough time to process the large number of daily requests
- Out-of-hours calls (e.g. evenings; nights & weekends) should only be requested if they are felt to be truly necessary.
GPs will make home visits only to patients who are too ill or immobile to come to the surgery. We are unable to guarantee a specific doctor will visit you, as this depends on availability and other factors. The decision to undertake a home visit will be at the doctors’ discretion.
Please try to call the surgery before 11:00am on 01784 242 251 when requesting a home visit.
Home visits will be arranged after this time. When calling, be prepared to describe your problems to the receptionist; this will help the GP to decide if he or she needs to make a home visit and/or telephone you back to discuss the situation.
The vast majority of problems are best seen at the surgery. Please do try to come to surgery whenever possible as facilities are better for examination and treatment.
We regret that we cannot guarantee that any particular GP will be able to make a particular house call.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.